• Between and up to 1–5 working days from the time you place your order. However, for 90% of our orders, we usually have orders produced and dispatched within 1–3 days.
• Received orders will be processed the next day. For example, if an order is placed on a Wednesday, the count begins on Thursday. If you order on a Saturday or Sunday, please start counting from Monday and so on.
• When applicable, we occasionally work weekends to dispatch orders received on Friday/Saturday/Sunday for the next working day.
• When you buy a product, we may list individual processing times next to it.

• All of our orders are sent by Royal Mail unless there's a special requirement such as difficulty entering certain countries.

Please keep in mind that the order processing time is not the same as the dispatch delivery time and that you must factor in Royal Mail's delivery times in addition to our order processing time.

The following delivery times are a general estimate given by Royal Mail and are not to be taken as guaranteed/accurate.

• UK & Ireland: 1 to 2 working days.
  Example: An order is placed on a Monday, processed and dispatched on a Wednesday (with our 1 to 5 working days time frame), shipping takes 1–2 days, and the predicted arrival date is Thursday/Friday.
• Royal Mail shipping timeframes are beyond our control and may be extended during peak seasons or during holidays.

• UK & Ireland: 1st Class Large Letter or Small Parcel (non-signed).
  We may upgrade your shipping to tracked/signed on some orders, but we do it on a case-by-case basis. Domestic orders are usually much easier to communicate with Royal Mail if any problems arise.
• When an order is dispatched we obtain proof of postage for our record keeping and in the event that a dispute may occur.
• We default to sending all orders as Large Letters (when possible), ensuring that it can be posted through your letterbox without the need to collect it if you aren't present.

Yes but only via Etsy at this time.

• Royal Mail delivery times can vary during busy periods, and we hold no responsibility for postal delays as this is outside of our control.

Please contact us.

If you've noticed a typo on our website, please let us know! We strive for accuracy and appreciate any help in achieving that goal. As a token of our appreciation, we'll offer you a 10% discount on any product of your choice. Simply send us a quick message about the typo you found, and we'll get it corrected right away. Thank you for helping us maintain our high standards!

Whilst we make every attempt to show as accurately as possible the items we sell, sometimes the item colours may vary in person as to what is shown as this depends on a number of factors such as:

• Your computer monitor or smart device colour calibration.
• Image resolution — We display our photos and images as accurately as possible but cannot guarantee your display will represent these accurately.

For more information please see our Terms of Service: Section 5 — PRODUCTS OR SERVICES.

Whilst we make every attempt to show as accurately as possible the items we sell, sometimes the material colours may vary in person. This is usually down the following:

• Slight shade variations within the type of vinyl/prints.
• Photographs that may or may not highlight the design or material.

For example, glittered/reflective/metallic products tend not to be portrayed correctly via an image, they look much better in person.

Please keep this in mind when ordering as it may not be exactly as displayed. If you have any questions feel free to email us if you require a picture from us showing the vinyl colour/material.

For more information please see our Terms of Service: Section 5 — PRODUCTS OR SERVICES.

• Please check the size guide carefully for measurements. Our sizes are recorded here and in the product description.
• We recommend using a T-shirt you already have that fits comfortably and matches the nearest size that we offer.
• We can refuse a return if the wrong size is ordered, please check here for more information.

• You must ensure that personalised details are correctly entered into our personalisation box(s) at the time of order. Any mistakes made by you can be rectified if we are notified within 12 hours. If we feel that something doesn't look correct we will contact you to clarify.
• Any mistakes made by us will be rectified but must be reported to us within 14 days of receiving the goods. Please see here for more information.
• Although we offer personalised/custom products, we hold the right to NOT print details that include: defamatory, offensive, threatening, indecent, inflammatory or discriminatory content when we see fit.

Please see Section 2: General Information in the Terms of Service.

• All designs, illustrations and photos are produced by Ensorcerium or have been purchased for commercial use or are in the public domain.

• You will receive a notification by email when your order has been dispatched.
• Once dispatched, we cannot control the delivery timescales of Royal Mail or our couriers, nor can we control the actions of Royal Mails handling, our couriers.
• If your order does not arrive when expected we urge you to wait a few more days in case your order comes slightly later.
• In the unfortunate event that your order has been damaged whilst in transit you must report this to us within 24 hours of receiving your order, photographic evidence of the damage will be required via an email attachment.
• For items lost in the mail, it is the buyer's responsibility to contact us. We can check with the shipping company and potentially claim them as lost after 3–4 weeks from the shipping date.

In line with the Consumer Contracts Regulations Part 3, Section 28 (b), we do not accept cancellations for our handmade-to-order or personalised items, however, if you need to make any changes to your order and if we are contacted in time, we will make the necessary alteration. Please email us at: ensorcerium@gmail.com

For more information please read our Return Policy.

Ensorcerium is committed to protecting your privacy and we will only use the information that we collect about you to process your order. The type of information we will hold about you includes:

• Your name
• Address
• Phone number
• Email address

This information will be used to dispatch your order and for notifications about your order, such as processing and dispatch info etc.

Our store is operated by Shopify and accepts all forms of payment as shown on our main page at the bottom.

Card details are NOT stored and they cannot be viewed by Ensorcerium. All prices shown are in (£'s) sterling and we reserve the right to alter these at any time. If Paypal is your preferred choice customers do not need a PayPal account to make a payment as one-time payments can also be made using Paypal.

If, at our request, you send certain specific submissions (for example photographs of your order(s) purchased from Ensorcerium or without a request from us, you agree that we may, at any time, without restriction use these photos in our online marketing/advertising activities.

Discount codes can only be applied at the time of your purchase, we're technically unable to apply a discount code after a transaction has taken place. In line with the Consumer Contracts Regulations Part 3, Section 28 (b), we do not accept cancellations for our handmade-to-order or personalised items. However, if you can identify the discount code that you've seen, we're more than happy to give you an exclusive code for a future purchase.

Please contact us.

If you've noticed a typo on our website, please let us know! We strive for accuracy and appreciate any help in achieving that goal. As a token of our appreciation, we'll offer you a 10% discount on any product of your choice. Simply send us a quick message about the typo you found, and we'll get it corrected right away. Thank you for helping us maintain our high standards!

A decal is a design cut from a single sheet of coloured vinyl — every letter and shape is cut out individually, then "weeded" by hand to remove the excess. Unlike a printed sticker, there is no printed ink and no square edge around the design: what you receive is only the design itself.

We cut from premium self-adhesive vinyl chosen for indoor and outdoor durability, with finishes and colours listed on every product. (Placeholder — final material/brand/lifespan spec to be confirmed for screening.)

Because a decal is cut, not printed, it has no background of its own — your wall, glass, car or laptop becomes the background. If you order white lettering, the letters arrive in white vinyl and everything between them will be your surface showing through.

This is the single most common thing customers ask about, so if you're ever unsure how a design will look on your surface, just ask — we preview every order and enquiry.

Your decal arrives sandwiched between a backing paper and a layer of transfer tape. The tape holds every letter in perfect alignment so the whole design applies in one go. Depending on your order, we use one of three types:

• Grid transfer tape — printed with alignment squares to help you position the decal level on your surface.
• Clear transfer tape — fully transparent, ideal for precise placement where you need to see exactly what's underneath.
• Paper transfer tape — a paper-based tape that's easy to work with and smooths down well on flat surfaces.

(Placeholder copy — to be aligned with the transfer tape explainer graphics.)

• Gloss — a shine that catches the light; bold and vivid, the classic decal look.
• Matt — a flat, modern finish with no reflection; often looks painted-on, especially on walls.
• Specials — glitter, metallic, reflective and other effect vinyls. These look far better in person than any photograph can show.

(Placeholder — finish availability per product to be confirmed.)

Every design is prepared as a vector cut file before production. Because each shape is physically cut and hand-weeded, very fine details have practical limits — hairline strokes, tiny counters (the holes in letters like "e" and "a") and intricate flourishes may need the overall size increasing to cut cleanly.

All sizes are given in centimetres, and if your wording or artwork needs adjusting to cut well at your chosen size, we'll tell you at the preview stage before anything is made.

Every order includes easy application instructions. In short: clean the surface, position the decal, smooth it down firmly through the transfer tape, then peel the tape back slowly at a sharp angle. Full written and video guidance to follow. (Placeholder.)

• A vinyl decal is a physical product: we cut it, weed it, tape it and post it to you, ready to apply.
• A digital file (SVG) is an instant download: you receive the watermark-free cut file to use with your own cutting machine. Nothing is posted.

Digital file licences:

• Personal: You may use the watermark-free digital file purchase for your own projects and for personal items.
• Commercial: You may use the watermark-free digital file purchase for projects for commercial purposes such as commission external artwork.

All designs, illustrations and photos are produced by Ensorcerium or have been purchased for commercial use or are in the public domain.

We do not produce decals of trademarked logos, licensed characters or other protected artwork without proof of permission from the rights holder. If you're unsure whether your request can be made, just ask — we'll always tell you straight.

(Placeholder — to be expanded alongside the Our Designs, Copyright & Trademark section and Terms of Service.)