PRIOR TO PURCHASE

Whilst we make every attempt to show as accurately as possible the items we sell, sometimes the item colours may vary in person as to what is shown as this depends on a number of factors such as:

• Your computer monitor or smart device colour calibration.

• Image resolution - We display our photos and images as accurately as possible but cannot guarantee your display will represent these accurately.

For more information please see our Terms of Service: Section 5 - PRODUCTS OR SERVICES.

Whilst we make every attempt to show as accurately as possible the items we sell, sometimes the material colours may vary in person. This is usually down the following:

• Slight shade variations within the type of vinyl/prints.

• Photographs that may or may not highlight the design or material.

For example, glittered/reflective/metallic products tend not to be portrayed correctly via an image, they look much better in person.

Please keep this in mind when ordering as it may not be exactly as displayed. If you have any questions feel free to email us if you require a picture from us showing the vinyl colour/material.

For more information please see our Terms of Service: Section 5 - PRODUCTS OR SERVICES.

• Please check the size guide carefully for measurements. Our sizes are recorded here and in the product description.

• We recommend using a T-shirt you already have that fits comfortably and matches the nearest size that we offer.

• We can refuse a return if the wrong size is ordered, please check here for more information.

• You must ensure that personalised details are correctly entered into our personalisation box(s) at the time of order. Any mistakes made by you can be rectified if we are notified within 12 hours. If we feel that something doesn't look correct we will contact you to clarify.

• Any mistakes made by us will be rectified but must be reported to us within 14 days of receiving the goods. Please see here for more information.

• Although we offer personalised/custom products, we hold the right to NOT print details that include: defamatory, offensive, threatening, indecent, inflammatory or discriminatory content when we see fit.

Please see Section 2: General Information in the Terms of Service.

• All designs, illustrations and photos are produced by Ensorcerium or have been purchased for commercial use or are in the public domain.

• You will receive a notification by email when your order has been dispatched.

• Once dispatched, we cannot control the delivery timescales of Royal Mail or our couriers, nor can we control the actions of Royal Mails handling, our couriers.

• If your order does not arrive when expected we urge you to wait a few more days in case your order comes slightly later.

• In the unfortunate event that your order has been damaged whilst in transit you must report this to us within 24 hours of receiving your order, photographic evidence of the damage will be required via an email attachment.

• For items lost in the mail, it is the buyer's responsibility to contact us. We can check with the shipping company and potentially claim them as lost after 3-4 weeks from the shipping date.

In line with the Consumer Contracts Regulations Part 3, Section 28 (b), we do not accept cancellations for our handmade-to-order or personalised items, however, if you need to make any changes to your order and if we are contacted in time, we will make the necessary alteration. Please email us at: ensorcerium@gmail.com

For more information please read our Return Policy.

Ensorcerium is committed to protecting your privacy and we will only use the information that we collect about you to process your order. The type of information we will hold about you includes:

• Your name

• Address

• Phone number

• Email address

This information will be used to dispatch your order and for notifications about your order, such as processing and dispatch info etc.

Our store is operated by Shopify and accepts all forms of payment as shown on our main page at the bottom.

Card details are NOT stored and they cannot be viewed by Ensorcerium. All prices shown are in (£'s) sterling and we reserve the right to alter these at any time. If Paypal is your preferred choice customers do not need a PayPal account to make a payment as one-time payments can also be made using Paypal.

If, at our request, you send certain specific submissions (for example photographs of your order(s) purchased from Ensorcerium or without a request from us, you agree that we may, at any time, without restriction use these photos in our online marketing/advertising activities.

Discount codes can only be applied at the time of your purchase, we're technically unable to apply a discount code after a transaction has taken place. In line with the Consumer Contracts Regulations Part 3, Section 28 (b), we do not accept cancellations for our handmade-to-order or personalised items. However, if you can identify the discount code that you've seen, we're more than happy to give you an exclusive code for a future purchase.

Please contact us

If you've noticed a typo on our website, please let us know! We strive for accuracy and appreciate any help in achieving that goal. As a token of our appreciation, we'll offer you a 10% discount on any product of your choice. Simply send us a quick message about the typo you found, and we'll get it corrected right away. Thank you for helping us maintain our high standards!